Manchester Airport tells passengers to expect more baggage delays over Christmas

The airport attributes the ongoing disruption to Swissport’s “staffing challenges” (Getty Images/iStockphoto)

Manchester Airport is asking passengers to prepare for ‘disappointing’ baggage delays over the Christmas period, apologizing for any ‘disruption they may face’.

Swissport provides ground services at the airport, and the company’s current staff situation is blamed for current and future delays.

The warning comes after baggage claim delays were reported on Sunday December 18, with passengers sharing their experiences on social media.

One passenger posted on Twitter: ‘Up to seven hours baggage delay in Manchester – it’s going to be a long night.

“Flight from Lanzarote on Sunday evening, two hours delay on the flight itself and an extra hour waiting for luggage. The bags were spaced so far apart it looked like there was only one person loading them onto the carousel,” another traveler wrote.

In a response to passengers reporting delays, Manchester Airport tweeted: “We are sorry to hear you are experiencing delays at our airport. As the baggage claim process is independently managed and operated by your airline and its handling agent, we ask that you please contact them directly for further advice and assistance at this time.

In a later statement shared on TwitterManchester Airport said: “We have been made aware of the significant staffing issues Swissport is facing which is impacting the arrival experience for passengers flying on the airlines it supports.”

“This may cause delays for passengers who are unable to disembark their aircraft, and for the baggage claim process, during that evening,” the statement continued – which was released on December 18.

Manchester Airport said: “It is disappointing that – despite assurances to the contrary – Swisssport are unable to provide adequate resources during the busiest weekend of the Christmas travel period and we apologize. to all passengers who have experienced unacceptable levels of service.”

Addressing how the situation is being resolved, the airport says its support team has been mobilized ‘to keep disruption to a minimum’, while ‘urgent clarification’ is sought on the next steps to Swissport.

“We would like to thank the Swissport team who are currently operating at the airport in such difficult circumstances, as well as our colleagues at the airport for their support,” concludes Manchester Airport.

A Swissport spokesperson said The Independent“We apologize to passengers affected by the current disruption. Unfortunately, a combination of persistent extreme weather conditions and staff illnesses created challenges for our teams.

“We understand this is a frustrating situation and we are working closely with our airline and airport partners to alleviate these issues.”

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