Model and actress Elizabeth Hurley has hit out at British Airways after becoming stranded in Antigua amid widespread disruption to flights in the United States and the Caribbean.
the Austin Powers The star took to Twitter to rant, “Stranded in Antigua airport with no food or water, taxis or hotels offered at this time. Plane delayed 8pm.
An hour later, she gave a second update, posting: “Still blocked – no food, water or hotel.”
She added: “Quite dodgy service @British_Airways”.
British Airways has been plagued by flight delays and cancellations this week, following a technical glitch that disrupted dozens of flights from the United States and the Caribbean on Monday night.
Three hours later Ms Hurley informed fans that she and her friends had to ‘escape (from) the airport after more than 12 hours without food or water’.
“Still nothing from @british_airways,” she wrote. “Extraordinary performance! Finally we managed to find a taxi ourselves to escape the airport after more than 12 hours without food or water.”
She added, “#avoidflying.”
When customers who have traveled with UK or European airlines are delayed for more than four hours, the carrier must provide reasonable food, drink and accommodation if required.
Arrangements are different depending on how far your flight is (in this case over 6,500km from Antigua to London).
For flights of less than 1,500 km, the delay may be two hours or more before this assistance is provided; for journeys between 1,500 km and 3,500 km, the minimum delay is three hours; while for 3,500 km or more, the delay must be four hours.
Citizens Advice says: ‘The airline can give you vouchers to get these things at the airport. Ask someone who works for the airline if nothing is offered.
“If they don’t help you at the airport, keep receipts for your expenses and try to claim from the airline later. Airlines only pay for “reasonable” expenses – you’re unlikely to get money back for alcohol, expensive meals or fancy hotels.
A British Airways customer service representative responded to Elizabeth Hurley on Twitter, apologizing for the situation: “We advise you to contact our customer relations team on your return for any disbursements you may incur. You can do this via the following link. .”
On Tuesday morning, the airline apologized for the technical issue that blocked some flights, saying: “Our flights due to leave the United States tonight are currently delayed due to a technical issue with our flight scheduling provider. third-party theft, which we are urgently investigating.”
He confirmed later Tuesday that the issue had been resolved.
The Independent approached British Airways for comment.